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Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Why this course ?

Salesforce Service Cloud – The Service Cloud is a service platform for your organization's customer service and support team. It provides features like case tracking and social networking plug-in for conversation and analytics.

Scheduled Batches

30 Dec
Weekends (2 Months)
Weekend Class Room |     09.00 AM - 12.00 PM
30 Dec
Weekends (2 Months)
Weekend Online |     09.00 AM - 12.00 PM

Course Features

  • Instructor Live Sessions

    30hrs of Online Live Instructor-led Classes. Weekend class:10 sessions of 3 hours each and Weekday class:15 sessions of 2 hours each.
  • Real-life Case Studies

    Live project based on any of the selected use cases on the above selected Domain.
  • Assignments

    Each class will be followed by practical assignments which can be completed before the next class.
  • 24 x 7 Expert Support

    We have 24x7 online support team available to help you with any technical queries you may have during the course.
  • Certification

    Towards the end of the course, you will be working on a project. Covalent certifies you as an course Expert based on the project.

Course Curriculum

  • Salesforce Course Content

    Programming Basics
    Language Introduction : Translators, Language Types, Object Oriented Programming
    What is Object & Class, Decisions Types, Loops, Arrays
    Object Oriented Programming System : Features, Class and Object, Developer Console,
    Inheritance, Overloading and Overriding, Abstract Static, Abstract Class, Interface and
    Exception Handling

    Visual Force
    Visual Force Introduction: VF Architecture? Create/Edit a Visual force Page
    VF programs using URL and set up, Static and Dynamic Pages

    Understanding Simple Variables and Formulas and UI Controllers:

    Global Variables ($), Retrieving values from standard Controllers
    Form, Page, Block, Section

    UI Controllers: Input Text, Input Field, Input Secret, Output Text, Output Field
    HTML Controls in VF

    Cascading Style Sheets (CSS):Inline, Internal,
    External style sheet, Image controller
    Table and Image Controls in VF
    Adding Attributes, Components

    Using Custom VF Controllers:Displaying Data from a record, Fields
    Displaying list of records using PageBlockTable
    Data Table, Data list, Repeat, Tab panel and Tab

    APEX Language
    Apex Introduction: Introduction
    Apex Programming Types (URL, Setup, Console)
    Property syntax
    Getter and Setter

    Apex Data Manipulation: Updating Records from VF to Salesforceisplaying Records from Apex to VF
    Eclipse Configuration
    Login Page Validation IDE Setup
    Features, eclipse

    JavaScript: Customizing User Interface Components

    Validations: Login Page Validation Using JavaScript

    Collections: List & Arrays
    Sets and Maps

    Database Programming: Subject, Aggregate Functions

    SOSL: Salesforce Object Search Language

    Scheduled Apex: Scheduled Execution of Apex
    Scheduling and Monitoring Scheduled Jobs

    Batch Apex: Batch Apex Class and Running Batch Job
    Sending Email to user after batch completes

    Triggers and Testing
    Triggers: Trigger Features
    Types & Events

    Salesforce Testing: Apex Unit Tests & Annotations
    Adding Test Methods and Class
    Running Apex With in Governor Limits
    Display Warning and Error Messages
    Render and Re Render

    Navigations: CheckBoxes
    Modal Dialog box

    Advance Controllers:Command Link
    Grid Panel

    SFDC Life Cycle: Templates, Technical Specs
    Development Lifecycle,
    Support Lifecycle

    Interview Questions

    Cloud Basics
    Cloud Computing : Services: IAAS, PAAS, SAAS, Cloud Features Key Aspects, Stakeholders of CRM : Features, Relationships and Benefits of CRM? CRM Metrics (Marketing,
    Service), Applications in (Marketing, Sales, Service), Editions &
    Application : Creating Application, Object, Assigning to Tab, Explain about Warehouse
    Merchandize, Invoice Table & Line Items Table and fields, Layouts, Relationship, Workflow

    Salesforce Customization

    Market Cloud: Campaign
    Formulas & Validations

    Lead Management: Leads
    Lookup Relations

    Sales Cloud: Accounts
    Payments using Master Detail

    User Management: Roles, Users Profiles Creation
    Permissions and settings

    Customizing Profiles:Field Accessibility, Password Settings
    Policies, Permission Sets, Public Groups and Queues

    Approval Process: Communication Templates
    Letterhead Types, Email Templates Types

    Email Templates: Workflow Approval Process,
    Testing through E-Mail from Users

    Opportunities: Opportunities & Contracts
    Custom: Buttons and

    Service Cloud: Call Center, Solutions
    Activities, Products

    Reports: Tabular, Summary Reports
    Report on Product Wise

    Dashboards: Matrix & Join Reports
    Reports on Customer Wise, Product Wise and Mini Project
    Integration, Configuration

    Integration: Data Loader, Exporting, Inserting, Updating records from .csv file
    Procedure for Mass Delete Records in

    Translation Workbench & Email Configuration:
    Translation Settings, Export & Import
    Google Apps Settings & Chatter, Facebook

    Distribution & Web Services: Objects Distributions
    Salesforce objects Transportation
    Scheme Builder: Mass Transfer,
    Delete & Update Records,Import and Export

    Website: Developing Web site using
    Appexchange collection of Applications.



  • Salesforce live Projects

    We will provide Live Projects on Salesforce


  • Can I attend a demo session before enrolment?


  • Will I get placement Assistance ?

    If you miss a class we can provide recording video for particular session and same session you have to attend another batch also

  • Will I get placement Assistance ?


  • Do I receive a certificate for training ?

    Yes we are giving course completion certificate from Covalent Technologies

  • what support is available after the training?

    Doubts clarification up to getting a job

    Resume preparation

    Malk interviews

    Placement Assistance

  • What Features do you provide?

    • Led sessions with corporate trainers
    • Course Material
    • Real time projects with industry experts
    • Day wise Assignments (Tasks)
    • Lab facilities
    • Placement assistance
    • Resume preparation
    • Software installation
    • Doubts  clarifications


  • Course Completion Certificate

    • Once you are successfully through the course you will be awarded with Covalent's Training certificate.
    • Covalent certification has industry recognition and we are the preferred training partner for many MNCs.


M. Alekhya

Salesforce Excutive

Great learning experience trainers in salesforce. Joined Pivotal Soft with high hopes and they have fulfilled all of my expectations up date. Right from classes to placement they help you and guide you.


Munaga Deepthi

Salesforce Associates

Good institute to learn Salesforce, lecturer helped me in understanding each n every concept with patience. Thanks a lot for the support. Perfect ambiance to learn courses and very good faculty I like mostly interacting with the students.


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