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Salesforce

Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Why this course ?

Salesforce Service Cloud – The Service Cloud is a service platform for your organization's customer service and support team. It provides features like case tracking and social networking plug-in for conversation and analytics.

Course Features

  • Instructor Live Sessions

    30hrs of Online Live Instructor-led Classes. Weekend class:10 sessions of 3 hours each and Weekday class:15 sessions of 2 hours each.
  • Real-life Case Studies

    Live project based on any of the selected use cases on the above selected Domain.
  • Assignments

    Each class will be followed by practical assignments which can be completed before the next class.
  • 24 x 7 Expert Support

    We have 24x7 online support team available to help you with any technical queries you may have during the course.
  • Certification

    Towards the end of the course, you will be working on a project. Covalent certifies you as an course Expert based on the project.

Course Curriculum

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  • Salesforce Course Content

    Programming Basics
    Language Introduction : Translators, Language Types, Object Oriented Programming
    What is Object & Class, Decisions Types, Loops, Arrays
    Object Oriented Programming System : Features, Class and Object, Developer Console,
    Constructors
    Inheritance, Overloading and Overriding, Abstract Static, Abstract Class, Interface and
    Exception Handling

    Visual Force
    Visual Force Introduction: VF Architecture? Create/Edit a Visual force Page
    VF programs using URL and set up, Static and Dynamic Pages


    Understanding Simple Variables and Formulas and UI Controllers:

    Global Variables ($), Retrieving values from standard Controllers
    Form, Page, Block, Section


    UI Controllers: Input Text, Input Field, Input Secret, Output Text, Output Field
    HTML Controls in VF

    Cascading Style Sheets (CSS):Inline, Internal,
    External style sheet, Image controller
    Table and Image Controls in VF
    Adding Attributes, Components


    Using Custom VF Controllers:Displaying Data from a record, Fields
    Displaying list of records using PageBlockTable
    Data Table, Data list, Repeat, Tab panel and Tab


    APEX Language
    Apex Introduction: Introduction
    Apex Programming Types (URL, Setup, Console)
    Property syntax
    Getter and Setter


    Apex Data Manipulation: Updating Records from VF to Salesforceisplaying Records from Apex to VF
    Eclipse Configuration
    Login Page Validation


    Force.com: IDE Setup
    Features, eclipse

    JavaScript: Customizing User Interface Components


    Validations: Login Page Validation Using JavaScript


    Collections: List & Arrays
    Sets and Maps


    Database Programming: Subject, Aggregate Functions
    SOQL


    SOSL: Salesforce Object Search Language


    Scheduled Apex: Scheduled Execution of Apex
    Scheduling and Monitoring Scheduled Jobs


    Batch Apex: Batch Apex Class and Running Batch Job
    Sending Email to user after batch completes


    Triggers and Testing
    Triggers: Trigger Features
    Types & Events


    Salesforce Testing: Apex Unit Tests & Annotations
    Adding Test Methods and Class
    Running Apex With in Governor Limits
    Display Warning and Error Messages
    Render and Re Render


    Navigations: CheckBoxes
    Modal Dialog box


    Advance Controllers:Command Link
    Grid Panel


    SFDC Life Cycle: Templates, Technical Specs
    Development Lifecycle,
    Support Lifecycle

    Interview Questions


    Cloud Basics
    Cloud Computing : Services: IAAS, PAAS, SAAS, Cloud Features Key Aspects, Stakeholders of
    SF.com


    Salesforce.com CRM : Features, Relationships and Benefits of CRM? CRM Metrics (Marketing,
    Sales,
    Service), Applications in SF.com (Marketing, Sales, Service), Salesforce.com Editions &
    Environments.
    Application : Creating Application, Object, Assigning to Tab, Explain about Warehouse
    application,
    Merchandize, Invoice Table & Line Items Table and fields, Layouts, Relationship, Workflow

    Salesforce Customization


    Market Cloud: Campaign
    Formulas & Validations


    Lead Management: Leads
    Lookup Relations


    Sales Cloud: Accounts
    Payments using Master Detail


    User Management: Roles, Users Profiles Creation
    Permissions and settings


    Customizing Profiles:Field Accessibility, Password Settings
    Policies, Permission Sets, Public Groups and Queues


    Approval Process: Communication Templates
    Letterhead Types, Email Templates Types


    Email Templates: Workflow Approval Process,
    Testing through E-Mail from Users


    Opportunities: Opportunities & Contracts
    Custom: Buttons and
    Links


    Service Cloud: Call Center, Solutions
    Activities, Products

    Reports: Tabular, Summary Reports
    Report on Product Wise


    Dashboards: Matrix & Join Reports
    Dashboards
    Reports on Customer Wise, Product Wise and Mini Project
    Integration, Configuration


    Integration: Data Loader, Exporting, Inserting, Updating records from .csv file
    Procedure for Mass Delete Records in Salesforce.com


    Translation Workbench & Email Configuration:
    Translation Settings, Export & Import
    Google Apps Settings & Chatter, Facebook


    Distribution & Web Services: Objects Distributions
    Salesforce objects Transportation
    SOAP, REST and JSON
    Scheme Builder: Mass Transfer,
    Delete & Update Records,Import and Export


    Website: Developing Web site using salesforce.com
    Appexchange collection of Applications.

     

Projects

  • Salesforce live Projects

    We will provide Live Projects on Salesforce

FAQ's

  • Can I attend a demo session before enrolment?

    Yes

  • Will I get placement Assistance ?

    If you miss a class we can provide recording video for particular session and same session you have to attend another batch also

  • Will I get placement Assistance ?

    Yes

  • Do I receive a certificate for training ?

    Yes we are giving course completion certificate from Covalent Technologies

  • what support is available after the training?

    Doubts clarification up to getting a job

    Resume preparation

    Malk interviews

    Placement Assistance

  • What Features do you provide?

    • Led sessions with corporate trainers
    • Course Material
    • Real time projects with industry experts
    • Day wise Assignments (Tasks)
    • Lab facilities
    • Placement assistance
    • Resume preparation
    • Software installation
    • Doubts  clarifications

Certifications

  • Course Completion Certificate

    • Once you are successfully through the course you will be awarded with Covalent's Training certificate.
    • Covalent certification has industry recognition and we are the preferred training partner for many MNCs.

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