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Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Why this course ?

Salesforce Service Cloud – The Service Cloud is a service platform for your organization's customer service and support team. It provides features like case tracking and social networking plug-in for conversation and analytics.

Course Features

  • Instructor Live Sessions

    30hrs of Online Live Instructor-led Classes. Weekend class:10 sessions of 3 hours each and Weekday class:15 sessions of 2 hours each.
  • Real-life Case Studies

    Live project based on any of the selected use cases on the above selected Domain.
  • Assignments

    Each class will be followed by practical assignments which can be completed before the next class.
  • 24 x 7 Expert Support

    We have 24x7 online support team available to help you with any technical queries you may have during the course.
  • Certification

    Towards the end of the course, you will be working on a project. Covalent certifies you as an course Expert based on the project.

Course Curriculum

  • Salesforce Course Content

    Programming Basics
    Language Introduction : Translators, Language Types, Object Oriented Programming
    What is Object & Class, Decisions Types, Loops, Arrays
    Object Oriented Programming System : Features, Class and Object, Developer Console,
    Inheritance, Overloading and Overriding, Abstract Static, Abstract Class, Interface and
    Exception Handling

    Visual Force
    Visual Force Introduction: VF Architecture? Create/Edit a Visual force Page
    VF programs using URL and set up, Static and Dynamic Pages

    Understanding Simple Variables and Formulas and UI Controllers:

    Global Variables ($), Retrieving values from standard Controllers
    Form, Page, Block, Section

    UI Controllers: Input Text, Input Field, Input Secret, Output Text, Output Field
    HTML Controls in VF

    Cascading Style Sheets (CSS):Inline, Internal,
    External style sheet, Image controller
    Table and Image Controls in VF
    Adding Attributes, Components

    Using Custom VF Controllers:Displaying Data from a record, Fields
    Displaying list of records using PageBlockTable
    Data Table, Data list, Repeat, Tab panel and Tab

    APEX Language
    Apex Introduction: Introduction
    Apex Programming Types (URL, Setup, Console)
    Property syntax
    Getter and Setter

    Apex Data Manipulation: Updating Records from VF to Salesforceisplaying Records from Apex to VF
    Eclipse Configuration
    Login Page Validation IDE Setup
    Features, eclipse

    JavaScript: Customizing User Interface Components

    Validations: Login Page Validation Using JavaScript

    Collections: List & Arrays
    Sets and Maps

    Database Programming: Subject, Aggregate Functions

    SOSL: Salesforce Object Search Language

    Scheduled Apex: Scheduled Execution of Apex
    Scheduling and Monitoring Scheduled Jobs

    Batch Apex: Batch Apex Class and Running Batch Job
    Sending Email to user after batch completes

    Triggers and Testing
    Triggers: Trigger Features
    Types & Events

    Salesforce Testing: Apex Unit Tests & Annotations
    Adding Test Methods and Class
    Running Apex With in Governor Limits
    Display Warning and Error Messages
    Render and Re Render

    Navigations: CheckBoxes
    Modal Dialog box

    Advance Controllers:Command Link
    Grid Panel

    SFDC Life Cycle: Templates, Technical Specs
    Development Lifecycle,
    Support Lifecycle

    Interview Questions

    Cloud Basics
    Cloud Computing : Services: IAAS, PAAS, SAAS, Cloud Features Key Aspects, Stakeholders of CRM : Features, Relationships and Benefits of CRM? CRM Metrics (Marketing,
    Service), Applications in (Marketing, Sales, Service), Editions &
    Application : Creating Application, Object, Assigning to Tab, Explain about Warehouse
    Merchandize, Invoice Table & Line Items Table and fields, Layouts, Relationship, Workflow

    Salesforce Customization

    Market Cloud: Campaign
    Formulas & Validations

    Lead Management: Leads
    Lookup Relations

    Sales Cloud: Accounts
    Payments using Master Detail

    User Management: Roles, Users Profiles Creation
    Permissions and settings

    Customizing Profiles:Field Accessibility, Password Settings
    Policies, Permission Sets, Public Groups and Queues

    Approval Process: Communication Templates
    Letterhead Types, Email Templates Types

    Email Templates: Workflow Approval Process,
    Testing through E-Mail from Users

    Opportunities: Opportunities & Contracts
    Custom: Buttons and

    Service Cloud: Call Center, Solutions
    Activities, Products

    Reports: Tabular, Summary Reports
    Report on Product Wise

    Dashboards: Matrix & Join Reports
    Reports on Customer Wise, Product Wise and Mini Project
    Integration, Configuration

    Integration: Data Loader, Exporting, Inserting, Updating records from .csv file
    Procedure for Mass Delete Records in

    Translation Workbench & Email Configuration:
    Translation Settings, Export & Import
    Google Apps Settings & Chatter, Facebook

    Distribution & Web Services: Objects Distributions
    Salesforce objects Transportation
    Scheme Builder: Mass Transfer,
    Delete & Update Records,Import and Export

    Website: Developing Web site using
    Appexchange collection of Applications.



  • Salesforce live Projects

    We will provide Live Projects on Salesforce


  • Can I attend a demo session before enrolment?


  • Will I get placement Assistance ?

    If you miss a class we can provide recording video for particular session and same session you have to attend another batch also

  • Will I get placement Assistance ?


  • Do I receive a certificate for training ?

    Yes we are giving course completion certificate from Covalent Technologies

  • what support is available after the training?

    Doubts clarification up to getting a job

    Resume preparation

    Malk interviews

    Placement Assistance

  • What Features do you provide?

    • Led sessions with corporate trainers
    • Course Material
    • Real time projects with industry experts
    • Day wise Assignments (Tasks)
    • Lab facilities
    • Placement assistance
    • Resume preparation
    • Software installation
    • Doubts  clarifications


  • Course Completion Certificate

    • Once you are successfully through the course you will be awarded with Covalent's Training certificate.
    • Covalent certification has industry recognition and we are the preferred training partner for many MNCs.

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